R200/mo

Get started with essential access and fulfillment for growing businesses.

4,500 products in 150 categories
Basic access to the Source Seven product catalog
Standard fulfillment services for your orders
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R400/MO

Unlock more products and enhanced fulfillment for scaling your business.

6000 products in 200 categories
Expanded product catalog access with more variety
Enhanced fulfillment services with faster processing times
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R600/MO

Full product catalog access with priority support services.

Over 8500+ Products in 300+ categories
Constantly Updated Catalogues
Copyright Free Access to Images and Product Information
Independent Ordering Account and management
Select Plan

R1000/MO

Exclusive supplier access for maximum business growth.

Exclusive access to premium products
Comprehensive business support, including marketing and growth
Personalized consultations to maximize efficiency and sales
Select Plan
REFUNDS AND RETURNS

Refund and Return Policy

Effective Date: 29 November 2024

Our refund and return policy is designed to ensure clarity, fairness, and transparency for all transactions. By purchasing from us, you agree to the terms outlined below. Please review these terms carefully before making a purchase.

1. General Refund Policy

  • Refunds or returns must be initiated within the specified timeframes outlined below.
  • Proof of purchase (e.g., invoice or order confirmation) is required for all return or refund requests.
  • All items will undergo inspection to confirm eligibility for a refund or credit.

2. Refund Policy for Licenses

Eligibility for Refunds:

  • Licenses are refundable within 5 days of signup, provided the service has not been accessed or used.
  • Once the service has been used, refunds are no longer available.
  • Refunds will not be processed for accidental purchases or renewals.

To request a refund, contact us at support@blockseven.info. Refunds will be processed within 3-5 business days after approval.

3. Stock Returns and Refunds

General Stock Returns:

  • Stock can be returned within 14 days of purchase if it is in original condition and packaging.
  • To initiate a return, contact us at support@blockseven.info with proof of purchase.

Takealot-Specific Stock Returns:

  • If stock purchased from us is being resold on Takealot and is returned by your customer, it is your responsibility to arrange and pay for collection of the returned stock.
  • Returned stock will be inspected by us upon receipt:
    • If the stock is found to be faulty, a credit will be issued only if the original purchase was made less than 14 days ago.
    • Stock returns will not be accepted for reasons such as discontinuing sales or wanting to return unsold inventory.

Responsibility for Takealot Shipments:

  • You are responsible for booking the Takealot waybill provided by us for shipments.
  • If the waybill is not booked, and the shipment is returned to us, you will be liable for:
    • The cost of returning the shipment to you.
    • The cost of resending the shipment with a new waybill.

Non-Refundable Stock:

  • Stock that does not meet return conditions (e.g., past 14 days, not in original condition) or is returned for reasons unrelated to product fault will not be eligible for refunds or credits.

Inspection Process:

  • All returned stock will undergo a thorough inspection within 5 business days of receipt.
  • If no fault or defect is found, no credit or refund will be processed.

4. Client Responsibilities for Partner Platforms (e.g., Takealot)

Order Lead Times:

  • Products sold on partner platforms must adhere to the agreed 5-day lead time.
  • Late deliveries or non-compliance with lead times are not eligible for compensation.

Customer Returns on Takealot:

  • If your Takealot customer returns a product, you are responsible for collecting the returned stock and managing the return process.
  • Returns must be inspected by us to determine eligibility for credit. Faulty stock will only be credited if returned within 14 days of purchase.

Non-Refundable Situations:

  • Returns will not be accepted if:
    • The stock was purchased more than 14 days ago.
    • You decide to discontinue selling the product and wish to return unsold stock.

5. Non-Refundable Items or Situations

The following are non-refundable:

  • Items returned without prior authorization.
  • Items returned in damaged condition due to misuse, improper handling, or failure to follow care instructions.
  • Returns initiated for reasons unrelated to product defects or errors on our part.
  • Clearance, final sale, or custom-made products.

6. Shipping for Returns

  • Customers are responsible for shipping costs associated with returns unless the return is due to an error or fault on our part.
  • Original shipping fees are non-refundable, even if the product is returned or exchanged.

7. Limitation of Liability

We are not responsible for:

  • Losses incurred due to unsold inventory, changes in your business strategy, or platform-related delays.
  • Returns of stock that fail to meet our stated return conditions.

Refunds or credits will only be issued for confirmed product defects or errors directly attributable to us.

8. Dispute Resolution

If you are dissatisfied with the outcome of a return or refund request, you may escalate the issue by contacting Us.

  • All disputes will be reviewed within 7 business days, and a resolution will be communicated promptly.

9. Policy Updates

We reserve the right to update or amend this policy at any time to reflect changes in our business or relevant laws. Updates will be posted on our website with the effective date indicated.

10. Need Assistance?

For questions or to initiate a refund or return request, contact us at:
Email: support@blockseven.info
WhatsApp: 071 200 7133

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