FREQUENTLY ASKED QUESTIONS
What specific advantages does each SourceSeven membership tier offer?
• Starter Supplier Membership (R200/mo): Ideal for new entrepreneurs, offering basic access to 4,500 products across 150 categories and standard fulfillment services. It’s a great starting point for setting up your first online store with entry-level support.
• Silver Supplier Membership (R400/mo): As your business expands, this membership provides access to 6,000 products in 200 categories, enhanced fulfillment for faster processing, and priority customer support.
• Gold Supplier Membership (R600/mo): Perfect for established businesses, offering full catalog access to over 8500 products in more than 300 categories, weekly stock spreadsheets, and copyright-free marketing resources.
• Platinum Supplier Membership (R1000/mo): Our top-tier membership for elite entrepreneurs, providing exclusive access to premium suppliers and products, comprehensive business support, and personalized consultations to maximize efficiency and sales.
How is order placement managed and are they different on membership levels?
Order placement is generally manual across our membership tiers, with members selecting and ordering products as needed. However, Platinum members benefit from the exclusive service of an account manager who handles order placements and invoicing, providing a more streamlined and hands-off experience.
What steps should I follow to cancel my subscription if I find it necessary?
You can cancel your subscription directly through your account dashboard on our website. Our customer support team is also available to assist with the process, ensuring a smooth and hassle-free cancellation.
Can I set my own pricing for products listed on platforms like Shopify or Takealot?
Yes, you are required to set your own pricing for products. SourceSeven provides the product at wholesale prices, and you can mark up your prices to achieve your desired profit margins.
Do I need to maintain inventory or will SourceSeven handle stock for me?
No, you do not need to keep stock of your products. SourceSeven manages all inventory, which allows you to focus on your sales and marketing activities without worrying about physical storage.
How do I access wholesale prices through SourceSeven?
Access to competitive wholesale prices is available through our network of suppliers and manufacturers. Pricing details are exclusive to members and vary by membership tier, offering significant savings on a wide range of products suited to your business needs.
Are there any additional fees I should be aware of?
Aside from the monthly membership fee and separate shipping costs, there are no hidden fees. All potential costs are transparently communicated upfront to help you plan your budget effectively.
Can I purchase stock on credit from SourceSeven?
Currently, SourceSeven does not offer the option to purchase stock on credit. All orders must be paid for upfront to proceed with fulfillment and shipping.
How can I start selling on Takealot and Amazon with SourceSeven’s assistance?
SourceSeven serves as your supplier and fulfillment partner. If you are already selling on platforms like Takealot or Amazon, we can enhance your operations by providing access to a wide range of products at competitive wholesale prices.
For setting up new seller accounts or optimizing existing ones, please visit our partner site, BlockSeven, which offers specialized packages tailored to help you manage and grow your online sales effectively.
What kind of customer support can I expect from when signed up with SourceSeven?
SourceSeven offers tiered customer support:
Starter and Silver Memberships receive standard support for operational queries and setup assistance.
Gold Membership includes priority support, which covers more strategic queries including stock management and marketing advice.
Platinum Membership enjoys personalized support from a dedicated account manager, offering bespoke solutions and immediate assistance for all business needs.
Can I preview products before subscribing to one of the membership?
While limited product images are available to view, full access to our extensive product catalog and detailed images are exclusive to subscribed members. This ensures that our members receive exclusive content that supports their business growth.
Does SourceSeven support integration with Shopify for order processing?
Yes, SourceSeven supports Shopify. While we currently do not offer direct automation or integration for adding products to Shopify, you can manually add products to your Shopify store just like you would with any other product. We provide all necessary product information to facilitate this process.
How do I notify SourceSeven to fulfill an order made on my website?
Once a client purchases from your website, you should place an order directly through the SourceSeven website using your client’s shipping details. We will then fulfill the order and send it directly to your customer, streamlining the process for you.
Does SourceSeven offer discounts for bulk purchases?
Yes, SourceSeven offers discounts for bulk purchases. We value our partnerships and strive to support your business growth by providing scaled pricing options. Bulk discount rates vary depending on the product type and the quantity ordered. For specific details about bulk pricing, please contact our sales team directly, or you can inquire through your SourceSeven account representative to explore how we can best meet your business needs.
Are shipping costs included in the membership fee?
No, shipping costs are calculated separately based on the volume, weight, and destination of your orders. We strive to provide competitive shipping options through our logistics partners.
How often is the product catalog updated?
The product catalog is updated weekly for Gold members, ensuring you have access to the latest products and stock levels. Starter and Silver memberships receive regular updates that keep the catalog fresh and relevant to market trends.
